Operations Manager
Michelle is the Operations Manager for Inbound Back Office. What does that mean exactly? Basically she's HR! Come to her if you have a problem, just want to talk something out, discuss your career goals, or whatever you need to get off your chest. She is happy and excited to work in an area where she will be able to support the IBO team along their journey to help them meet their professional goals.
In a former life, Michelle worked in the banking industry for 13 years while deciding what she wanted to be when she grew up. After deciding numbers weren't really her thing, she chose to get her Bachelors's Degree in Communication Studies from Indiana University-Purdue University of Indianapolis and then use that to learn what she could about all things marketing.
Michelle LOVES to travel and often gets teased that she's a pro vacationer. Her favorite place to go is Hawaii! Kauai specifically, it's her happy place! When not traveling to fun places you'll find that she's a fandom geek. Her favorites include but are not limited to Harry Potter, Star Trek TNG, Game of Thrones, and all things Disney. She's animal crazy and hopes to one day live in a world where it is socially acceptable to bring your cat everywhere with you. A Hoosier at heart, and a fairly recent Oregon transplant, Michelle is happy to bring her knowledge to the Pacific Northwest while still providing that Hoosier hospitality to everyone she meets. She's here, and ready, to help you along the way.
Skills:
- Telling the BEST (or worst depending on how you look at it) Dad Jokes
- Listening and helping people meet their goals
- Solid Pop Culture Trivia Skills
- Professional Cat Snugger
Testimonials
"Prompt, Smart, Efficient, Quality work. PM structure is also great value add for small agency"
"No one is perfect, but IBO is pretty close! I always get what I expect and often more for a fair price and on time."
"I trust IBO to take care of all of my client projects. Your team is solid and are experts in their field."
"Working with Amy and the IBO team over the years has been a huge relief. They are extremely reliable, responsive, and quick to learn new tasks. We are able to trust that projects will be done correctly the first time, every time!"
"Love having a team or experts in my back pocket that make my life easier and more efficient. It allows me to focus on what I need to do and gives me the ability to offer additional services to my clients."
"We found Amy and IBO when we were in a jam- short-staffed and in the midst of mission-critical deliverables for a number of clients. Not only did Amy and her team dive in head first to help they delivered work that far exceeded our expectations and continues to do so today. Amy has an uncanny ability to align her resources with our needs, timeline, and level of expertise needed to get the job done. I offered to provide this testimonial when responding to last month's invoice. How many of you can say that? The value is exceptional, the service is even better. Amy and her team care about my company and it shows."
"Inbound Back Office's amazing virtual assistants have helped me double my marketing business this year. I have no employees and have still been able to increase my client base over 100% from 2016. All the VA's I deal with are friendly and do fantastic work. I highly recommend Amy and her team."
"Very responsive and dependable. When I ask for work to be done, I know it is being handled!"
"You guys have been a wonderful extension of our team!"
"Great team. Great service levels. Great work."