Client Success Manager
Nikki is IBO’s Client Success Manager -- aka, the first person you talk to after you decide to utilize IBO’s services. Or the person you talk to when you have a problem. Or when you’re just in the mood to chat. She’s basically in charge of people-ing, specifically for clients.
Nikki studied English with hopes that someone would pay her to read; today, she spends her days living that dream by reading the metric ton of emails that arrive in her inbox each morning. Prior to her work with IBO, Nikki worked as a marketing specialist, an accounts payable coordinator, the billing specialist at a chiropractor’s office… the list goes on and on.
Bottom line? If you need something, she can connect you with the right person for the job. And if all else fails, she’ll probably try to do it herself. Unless it’s really technical. It’s best to leave that stuff to the experts.
Skills:
- Problem-solving
- Content writing/strategy
- Editing
- Chatting (I have a black belt in chatting)
Testimonials
"You guys have been a wonderful extension of our team!"
"Love having a team or experts in my back pocket that make my life easier and more efficient. It allows me to focus on what I need to do and gives me the ability to offer additional services to my clients."
"Working with Amy and the IBO team over the years has been a huge relief. They are extremely reliable, responsive, and quick to learn new tasks. We are able to trust that projects will be done correctly the first time, every time!"
"Very responsive and dependable. When I ask for work to be done, I know it is being handled!"
"Prompt, Smart, Efficient, Quality work. PM structure is also great value add for small agency"
"I trust IBO to take care of all of my client projects. Your team is solid and are experts in their field."
"We found Amy and IBO when we were in a jam- short-staffed and in the midst of mission-critical deliverables for a number of clients. Not only did Amy and her team dive in head first to help they delivered work that far exceeded our expectations and continues to do so today. Amy has an uncanny ability to align her resources with our needs, timeline, and level of expertise needed to get the job done. I offered to provide this testimonial when responding to last month's invoice. How many of you can say that? The value is exceptional, the service is even better. Amy and her team care about my company and it shows."
"Great team and versatile like a Swiss army knife. Seamless integration into our workflow. Already referred several other agencies to IBO."
"Great team. Great service levels. Great work."
"Inbound Back Office's amazing virtual assistants have helped me double my marketing business this year. I have no employees and have still been able to increase my client base over 100% from 2016. All the VA's I deal with are friendly and do fantastic work. I highly recommend Amy and her team."
"No one is perfect, but IBO is pretty close! I always get what I expect and often more for a fair price and on time."
"Prices are affordable. Everything so far has been straightforward and easy. There seems to be no catch and just an honest business trying to employ people and support other businesses. Nikki rocks!"