Welcome to Inbound Back Office
We are excited to work with you! Please find some helpful information below to make sure the relationship between you and IBO is a success.
Preparing for Your Kickoff Call
The 30-minute kickoff call is designed to start off the Client/IBO relationship on the right foot. During the call, you can expect to meet our Operations Manager and discuss an action plan for getting started along with the logistics of working together, such as project management tool, how you want to communicate, and processes.
In order to prepare, please come to the meeting with the following:
- Your top priorities that you hope IBO can help with
- Your expectations for working with the team
- What Project Management tool (if any) you'll be using to assign tasks to our team members
- Your communication and turnaround time expectations
- How you'd like to communicate with our team (email, Slack, through your PM tool, etc.)
- Any questions you might have
What to do After the Kickoff Call
After the kickoff call, you'll receive a copy of the slide deck from the call as well as a summary of the action plan and contact information for each of the service areas you will be starting with.
Once you have the team members' contact information, you can start assigning them tasks.
And, of course, sign up for our monthly newsletter and subscribe to our podcast!
Time Estimates & Requirements for Common Tasks
Administrative Assistance
Content
Paid Media & Advertising
Graphic Design
Organic Social Media
Podcast
SEO
TOPA
Video Editing
Website Development
Website Support
FAQ
What's the best way to work with your team?
Add our team to your tools and processes (just like you would if you hired an employee). Assign tasks with as much clear detail as possible and due dates. And overcommunicate! This blog post is an excellent guide on the best way to delegate tasks.
What do I do if I need help with another service?
Feel free to reach out to Nikki Jasper (nikki@inboundbackoffice.com) and she'll connect you with the right person on the team.
Are you closed for business on any specific holidays?
You can view the IBO Holiday Calendar for the holidays we observe annually. On those days, we do not require— or expect— our team to work. However, some team members might choose to work on holidays. To be safe, it's best to plan that our team will be unavailable on these dates.
How does your billing work?
Our billing is very simple. Our team members will run their timers for any work done including, but not limited to, consultations, all communication about your projects/work, time estimates over 5 minutes, correspondence, etc.
Can you give us time estimates?
Absolutely! If requested, our team will give estimates of how long it will take to complete a task/project. Please note that any time estimate that will take longer than 5 minutes to complete will be charged to you.
What do I do if there's an issue?
It is our goal to make your life easier! If you have any issues at all (with a team member, billing, etc.), please let us know ASAP! We'll work with you to fix the problem and adjust our processes to make sure you don't experience the same problem again.
Do you offer a referral bonus?
Yes! You will receive a $250 credit when an agency you send to us signs up and does $1,000 in billable work.
Testimonials
"I trust IBO to take care of all of my client projects. Your team is solid and are experts in their field."
"Inbound Back Office's amazing virtual assistants have helped me double my marketing business this year. I have no employees and have still been able to increase my client base over 100% from 2016. All the VA's I deal with are friendly and do fantastic work. I highly recommend Amy and her team."
"We found Amy and IBO when we were in a jam- short-staffed and in the midst of mission-critical deliverables for a number of clients. Not only did Amy and her team dive in head first to help they delivered work that far exceeded our expectations and continues to do so today. Amy has an uncanny ability to align her resources with our needs, timeline, and level of expertise needed to get the job done. I offered to provide this testimonial when responding to last month's invoice. How many of you can say that? The value is exceptional, the service is even better. Amy and her team care about my company and it shows."
"Love having a team or experts in my back pocket that make my life easier and more efficient. It allows me to focus on what I need to do and gives me the ability to offer additional services to my clients."
"Great team. Great service levels. Great work."
"Working with Amy and the IBO team over the years has been a huge relief. They are extremely reliable, responsive, and quick to learn new tasks. We are able to trust that projects will be done correctly the first time, every time!"
"Prices are affordable. Everything so far has been straightforward and easy. There seems to be no catch and just an honest business trying to employ people and support other businesses. Nikki rocks!"
"You guys have been a wonderful extension of our team!"
"Prompt, Smart, Efficient, Quality work. PM structure is also great value add for small agency"
"Very responsive and dependable. When I ask for work to be done, I know it is being handled!"
"No one is perfect, but IBO is pretty close! I always get what I expect and often more for a fair price and on time."
"Great team and versatile like a Swiss army knife. Seamless integration into our workflow. Already referred several other agencies to IBO."