Frequently Asked Questions
Where is your team located?
Our team is 100% located in the United States. Because we all work remotely, we have team members throughout the country.
How do you find specialists to work on what I need?
We’ve worked hard to find quality specialists in each of our service areas. Because of that, we require that all of our team members are W-2 employees. We will never contract out work to specialists outside of our team. Our main goal is for you to feel comfortable handing off work to someone we know is well versed in the tasks you need help with.
Do I need to sign a long-term contract?
Nope! We are easy to work with. Since we bill hourly, you can scale up or down depending on what you need. Just let us know when you need additional help!
Can I act like your team members are my employees?
Yes, this is exactly what we want! You can assign company email accounts to our virtual team members and set them up to look and feel like your own team members. They can even work directly with clients and will appear to be employees of your agency. You can even add them to your company’s team page if you would like to!
How do I submit or assign tasks that need to be completed to your team?
We are adaptable in that we can easily integrate with how your team currently works. Our team members are well versed in various project management tools like Asana, Teamwork, ClickUp, Wrike, Basecamp, etc. We are not afraid to take up the challenge to learn a new one.
Just let us know how you prefer to communicate and collaborate with your team. Our team can slide right in and make it feel like we’ve always been there!
What is your standard turnaround time for tasks to be completed?
We like to be as transparent as possible and do our best to manage your (and our) expectations. That being said, we usually can turn around projects in a timely manner, depending on the complexity of the project and our current workload.
We will always be upfront with you, letting you know if a deadline is achievable or not.
How does your billing work?
We do not work on monthly retainers. Instead, we charge hourly rates for each of our services. We do that so you only have to pay for the services you need! When you sign an agreement with us, you will put a credit/debit card or ACH information on file. On the first of each month, we will charge that account for any hours worked during the previous month.
Do you have a minimum billing requirement?
Nope! Because we don’t work on a monthly retainer, you will only be charged for the time spent performing and communicating about the work. Communication includes email communication, any meetings you will have with the specialists, and any Slack conversations about the task.
Can I see how much my bill is before the billing date?
Yes! We want to be as transparent as possible, so we will send you an invitation to our IBO Billing Dashboard. This system that will allow you to view your dashboard to see what is being charged and how long the task has taken the specialist to complete. We require that our specialists write notes about the task when tracking time so you’ll have a clear understanding of what you are being charged for. If you want your specialist to note anything specific, just ask!