Frequently Asked Questions
Where is your team located?
Our team is 100% located in the United States. Because we all work remotely, we have team members throughout the country.
How do you find specialists to work on what I need?
We’ve worked hard to find quality specialists in each of our service areas. Because of that, we require that all of our team members are W-2 employees. We will never contract out work to specialists outside of our team. Our main goal is for you to feel comfortable handing off work to someone we know is well versed in the tasks you need help with.
Do I need to sign a long-term contract?
Nope! We are easy to work with. Since we bill hourly, you can scale up or down depending on what you need. Just let us know when you need additional help!
Can I act like your team members are my employees?
Yes, this is exactly what we want! You can assign company email accounts to our virtual team members and set them up to look and feel like your own team members. They can even work directly with clients and will appear to be employees of your agency. You can even add them to your company’s team page if you would like to!
How do I submit or assign tasks that need to be completed to your team?
We are adaptable in that we can easily integrate with how your team currently works. Our team members are well versed in various project management tools like Asana, Teamwork, ClickUp, Wrike, Basecamp, etc. We are not afraid to take up the challenge to learn a new one.
Just let us know how you prefer to communicate and collaborate with your team. Our team can slide right in and make it feel like we’ve always been there!
What is your standard turnaround time for tasks to be completed?
We like to be as transparent as possible and do our best to manage your (and our) expectations. That being said, we usually can turn around projects in a timely manner, depending on the complexity of the project and our current workload.
We will always be upfront with you, letting you know if a deadline is achievable or not.
How does your billing work?
We do not work on monthly retainers. Instead, we charge hourly rates for each of our services. We do that so you only have to pay for the services you need! When you sign an agreement with us, you will put a credit/debit card or ACH information on file. On the first of each month, we will charge that account for any hours worked during the previous month.
Do you have a minimum billing requirement?
Nope! Because we don’t work on a monthly retainer, you will only be charged for the time spent performing and communicating about the work. Communication includes email communication, any meetings you will have with the specialists, and any Slack conversations about the task.
Can I see how much my bill is before the billing date?
Yes! We want to be as transparent as possible, so we will send you an invitation to Pastel, our system that will allow you to view your dashboard to see what is being charged and how long the task has taken the specialist to complete. We require that our specialists write notes about the task when tracking time so you’ll have a clear understanding of what you are being charged for. If you want your specialist to note anything specific, just ask!
"Great team. Great service levels. Great work."
"Prompt, Smart, Efficient, Quality work. PM structure is also great value add for small agency"
"I trust IBO to take care of all of my client projects. Your team is solid and are experts in their field."
"Love having a team or experts in my back pocket that make my life easier and more efficient. It allows me to focus on what I need to do and gives me the ability to offer additional services to my clients."
"You guys have been a wonderful extension of our team!"
"We found Amy and IBO when we were in a jam- short-staffed and in the midst of mission-critical deliverables for a number of clients. Not only did Amy and her team dive in head first to help they delivered work that far exceeded our expectations and continues to do so today. Amy has an uncanny ability to align her resources with our needs, timeline, and level of expertise needed to get the job done. I offered to provide this testimonial when responding to last month's invoice. How many of you can say that? The value is exceptional, the service is even better. Amy and her team care about my company and it shows."
"Very responsive and dependable. When I ask for work to be done, I know it is being handled!"
"Inbound Back Office's amazing virtual assistants have helped me double my marketing business this year. I have no employees and have still been able to increase my client base over 100% from 2016. All the VA's I deal with are friendly and do fantastic work. I highly recommend Amy and her team."
"No one is perfect, but IBO is pretty close! I always get what I expect and often more for a fair price and on time."
"Working with Amy and the IBO team over the years has been a huge relief. They are extremely reliable, responsive, and quick to learn new tasks. We are able to trust that projects will be done correctly the first time, every time!"