Jun 3, 2022
Have you ever had a client or employee completely shut down or get really angry with you about a situation and you had no idea why? In today's podcast episode, we speak with Andy Lamb, founder of BatLamb Co, about the Enneagram and how to use it for conflict resolution.
Would you like to be a guest on our podcast? Here’s how!Listen to "E239: The Enneagram and Conflict Resolution (Andy Lamb - BatLamb Branding Co)" on Spreaker.
Have you ever had a client or employee completely shut down or get really angry with you about a situation and you had no idea why?
It happens more often than it should but often times it is a miscommunication of goals and expectations. Then our personalities and past experiences come into play and cast a lens on the situation and how we all respond. Our motivators then take over as we try to navigate that conflict.
Wouldn't it be helpful if we knew what motivated people? What if we knew how to get the best out of our team and set them up for success? What if we could figure out how to deescalate a situation by understanding how the other person saw things?
In today's podcast episode, we speak with Andy Lamb, founder of BatLamb Co, about the Enneagram and how to use it for conflict resolution as well as setting up our employees for success.
Andy talks about:
- What the enneagram is
- How to use the enneagram to improve company culture
- Why knowing people's motivators is important for good communication
- How to resolve conflict by listening more
Here is Andy's favorite test: https://www.eclecticenergies.com/enneagram/dotest
Here are the two books Andy recommends to get started:
If you liked this episode, please leave us a review on Apple Podcasts!
"I trust IBO to take care of all of my client projects. Your team is solid and are experts in their field."
"Great team and versatile like a Swiss army knife. Seamless integration into our workflow. Already referred several other agencies to IBO."
"Working with Amy and the IBO team over the years has been a huge relief. They are extremely reliable, responsive, and quick to learn new tasks. We are able to trust that projects will be done correctly the first time, every time!"
"Great team. Great service levels. Great work."
"No one is perfect, but IBO is pretty close! I always get what I expect and often more for a fair price and on time."
"Very responsive and dependable. When I ask for work to be done, I know it is being handled!"
"Prices are affordable. Everything so far has been straightforward and easy. There seems to be no catch and just an honest business trying to employ people and support other businesses. Nikki rocks!"
"Inbound Back Office's amazing virtual assistants have helped me double my marketing business this year. I have no employees and have still been able to increase my client base over 100% from 2016. All the VA's I deal with are friendly and do fantastic work. I highly recommend Amy and her team."
"Love having a team or experts in my back pocket that make my life easier and more efficient. It allows me to focus on what I need to do and gives me the ability to offer additional services to my clients."
"You guys have been a wonderful extension of our team!"
"Prompt, Smart, Efficient, Quality work. PM structure is also great value add for small agency"
"We found Amy and IBO when we were in a jam- short-staffed and in the midst of mission-critical deliverables for a number of clients. Not only did Amy and her team dive in head first to help they delivered work that far exceeded our expectations and continues to do so today. Amy has an uncanny ability to align her resources with our needs, timeline, and level of expertise needed to get the job done. I offered to provide this testimonial when responding to last month's invoice. How many of you can say that? The value is exceptional, the service is even better. Amy and her team care about my company and it shows."