Managing the Client Relationship Successfully

Are you afraid to set boundaries with your clients? Do you think that if you say "no" you will lose potential revenue? Do you find yourself saying "yes" to things you shouldn't have, leaving your team scrambling to meet expectations that never should have been set?

Every agency owner experiences the pressure of winning over new clients and making sure your team can deliver what you promised to those clients. We’ve learned that the better you manage expectations upfront and stick to what you and your team are good at, the better experience your clients will have with your agency.

In this February 2022 webinar, we shared strategies on how to manage client relationships for maximal success. Taking the time to manage the client relationship well will decrease attrition and improve your bottom line.