IInbound Back Office plugs into your existing team to expand your capabilities and stretch your resources at a fraction of the cost of hiring new people. We handle the work that keeps your business running so you can focus your time on sales, strategy, and client relationships.
If project management is starting to feel like the thing always on fire, let our team take it off your plate. Our project managers bolster your team and make sure nothing falls through the cracks integrating into the tools you already use, sitting in on meetings, interfacing directly with clients, and keeping all your trains running on time.
What this looks like is different for every client, and that's by design. We can manage your internal team, staff your projects with our own team, or work as a blend of both, whatever keeps projects clearly communicated, deadlines visible, and everyone clear on what they own.
What Our Project Managers Handle
- Overseeing client projects from kickoff to delivery
- Coordinating resources and deadlines across teams
- Serving as the point of contact for clients
- Juggling deliverables and deadlines while setting clear expectations
- Communicating with clients via email, phone, and project management software
- Building monthly reports for inbound marketing clients
Additionally, if you are using multiple IBO services, our Project Managers can be a single point of contact for you so that you don't have to manage multiple team members.
Frequently Asked Questions
What does onboarding look like?
Once you've signed on, you'll be connected with the best-fit Project Manager via email. You'll have a quick onboarding call with your Project Manager to go over the projects/clients you'd like them to manage, access, communication preferences, etc. After that, you can hit the ground running!
How do we communicate with you?
We work within your established communication tools and processes. You can add us to your project management tool if you have one and/or Slack (or similar tool) if you use it. Or if email is your preferred communication method, you can simply email us. If you don't have a project management tool, we can recommend one.
Can you be a white-label Project Manager and be client-facing?
Yes! You can give your Project Manager an email address at your domain and your Project Manager can communicate with your clients via that email. Your Project Manager can also join client meetings as your agency's team member.
Will your PM work inside our existing project management tool, or do we need to switch to something new?
We integrate into whatever you're already using, no need to migrate tools or retrain your team.
Do your project managers communicate directly with our clients, or only with us?
Both, depending on what you need. Many clients have us serve as the direct point of contact for their clients; others prefer we work behind the scenes and only loop in internally. We'll set that up based on your preference.
Can your team manage projects that involve our internal staff, not just our own team?
Yes. We can manage your internal team, our team, or a mix of both, whichever structure fits how you operate.
How involved do I need to be once a PM is in place?
Once the PM is up and running, we recommend regular check-ins (weekly or bi-weekly) to ensure everyone is on the same page, but other than that, our PMs can take the ball and run with it without supervision.
What if our process changes mid-project, or a client's needs shift?
Our project managers are used to adapting on the fly, re-prioritizing deadlines, adjusting communication, and resetting expectations with clients as needed.
How quickly can a project manager get up to speed on an existing project?
Our project managers can get up to speed within a day or two of getting all of the details and access from you. We recommend an initial call to go over everything and to discuss tool/email access.
Is this a dedicated person, or do we get assigned to whoever's available?
Consistency is our goal. You will be assigned a specific project manager who will remain consistent as long as you're happy with them.
What if we only need PM support for one or two accounts, not our whole book of business?
That's common. Many clients start with their most complex or highest-touch accounts and expand from there as it makes sense.
Why Choose IBO for Project Management?
We only work with Marketing Agencies and Fractional CMOs.
Because our Project Managers only work with marketing agencies and Fractional CMOs, they are used to managing multiple clients/projects at a time, so they can jump in with little to no training.
Flat-rate pricing that protects your margins.
Our straightforward pricing makes it easy to have our team manage your client projects without any surprises. Our project managers work efficiently to maximize impact and minimize cost.
A U.S.-based team that's easy to work with.
Our project managers are based in the United States, which means fast communication, cultural fluency, and higher-level thinking. We are flexible and use critical thinking to ensure your client projects stay on time and on budget.